Another year, another trip to Australia to work with Cleverfool and one of Patrick’s big clients Ford Australia. This time we headed for the Gold Coast to help out with a gathering of their Parts Managers. Working with Cleverfool always means lots of characters, which I love. This visit was no exception. I got to be David Hasselhoff in full “Baywatch” mode, alongside a security guard and a royal aide. This year we also managed to add some improvisation training into the mix.
There I am looking preeeeeetty pleased with myself in front of our stand at Show Me Wellington. It was the first time Greg Ellis Creative had a presence at the big Wellington conference and events expo as the year before I was in Australia with Thom McGrath and unable to attend. So there were a lot of reunions with people who thought I was out of the conference and events business and it was really nice to clear up that misconception! Greg Ellis Creative does so many things w
When you are embarking on any sort of training process that doesn't involve role specific skills and is a little more holistic there is always the risk that there will be a lack of buy-in and general grumping form some who "don't see how this is relevant to me." This is never more prevalent than when doing something like creativity training. When confronted with the prospect of a workshop that looks less at business processes and more at creative processes there can often be
It's finally done! After 6 weeks and more than 7600km every one of The Warehouse's 92 stores and more than 900 of its staff were visited by me and the Love Doctors team (Andie, Tim, Cohen and Kenny). It was an amazing ride and we met hundreds of wonderful, committed people who were really passionate about their work in retail. It is both an impressive testimony to The Warehouse and an enormous challenge that it has so many staff with 10 or more years of service. There is a re
That's me and Andie Spargo getting ready on the Auckland waterfront to embark on Greg Ellis Creative's biggest customer service training programme yet! We're the Love Doctors and between 8 October and 17 November we'll be visiting every one of the 92 stores in The Warehouse network to deliver a brand new type of customer service training. Part comedy character, part mystery shopper, part customer service training and all in-store and in a live environment with real customers
At the beginning of September it was time to strap on the Corrugated Iron Man costume again and head on location to film 3 training videos for the folk at Z Energy. These videos were a continuation of a training project that I had worked on prior to setting up Greg Ellis Creative and it was great to be able to continue the project with a new company. On both occasions, and as I often do when working for Z, I worked really closely with Adam and the team at First Star Communica
Not long before unleashing The Love Doctors on The Warehouse we got a small request from them. All their Store Managers were gathering in Auckland for an event and part of that event was a dinner. Our brief was to provide some entertainment that lasted for 10 minutes but managed to reflect on the company's new tools for providing feedback to staff. Thom and I were in Australia so in stepped Andie and Eddy, Auckland-based performers who had worked with the Warehouse before. Th
I have a background in improvisation, 24 odd years of it to date, and its both theatrical and musical improvisation. It would be no mistake to say that I like to improvise. One of the reasons I have made so much of my career out of improvisation is that I love the way that it keeps me creatively fresh. When we are young everything is improvisation, we are still learning about the boundaries of the world and its possibilities. It is an enduring cliché that when given a present